Utsab Platform Privacy Policy


This Privacy Policy (“Privacy Policy”) describes how Utsab Platform Limited will gather, use, and maintain your Personal Information on the Utsab Platform. It will also explain your legal rights with respect to that information.

By using the Utsab Platform, you confirm that you have read and understood this Privacy Policy, and our Terms of use (together referred to herein as the “Agreement”). The Agreement governs the use of the Utsab Platform. Utsab will collect, use, and maintain information consistent with the Agreement.

General Terms

In this Privacy Policy:

    i. Utsab Platform Limited may be referred to as “Utsab,” “we,” “our,” or “us.”
    ii. We call a user of the Utsab Platform “User,” “Users,” “you,” “your,” or “User” and “Vendor,” as appropriate.
    iii. The Utsab platform that we offer at our website (www.utsab.xyz and it’s subdomain) is referred to as the “Site(s).”
    iv. The mobile applications (whether on iOS or Android) is referred to as the “Apps.”
    v. Utsab’s Sites, Apps and related services, information and communications are collectively referred to as the “Utsab Platform.”

Information collection that you provide to Utsab.xyz

Utsab collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Utsab collects include but are not limited to:
Contact Information:This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Vendors, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.

Financial Information. To help Vendors set up a payment account and help Clients make payments to Vendors and pay fees to Utsab, we may collect financial information, including credit card numbers, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the Utsab Platform and to ensure that Vendors are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

Promotional Information. Certain offerings of the Utsab Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Utsab Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest, or similar offering in connection with our legitimate interest in promoting our business and the Utsab Platform. To opt-out of receiving marketing communications from us.

Employment Information. We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.

Content Information. You also may choose to send Utsab Personal Information in an email or chat message containing inquiries about the Utsab Platform and we use this information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Utsab Platform (such as through our chat functionality).

We require that you furnish certain information when you register an account with us in order to provide services through the Utsab Platform. For example, if you are a user, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Utsab account. We also collect additional information in order to facilitate your booking requests, such as information about the job you are seeking, the time, date, and location of the job, and Billing Data. If you are a vendor, we collect your first and last name, email address, mobile phone number, and zip or postal code in order to create and administer your Utsab account and facilitate communications between you and your Clients through the Utsab Platform. We also collect information about your jobs, rates, and skills, as well as Identity Information and Financial Information.

Third Party Information. If you registered through a co-branded version of our Utsab Platform through one of our Partners (as defined below) , they may provide us with basic information such as your name, address, email, and purchase history related to your Job needs. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third-Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the Utsab Platform. Utsab may work with Third-Party Agents to perform identity checks and criminal background checks on Vendors, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Utsab Platform.

Information Utsab Collects Automatically

We automatically collect certain information when you use the Utsab Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Utsab Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Utsab Platform, Utsab may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Utsab Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Utsab Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Utsab Platform unavailable and are forbidden on the Utsab Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Utsab Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Utsab Platform uses and why we use them.

Use of Information

We collect and use the information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

    i. To operate and make available the Utsab Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Jobs, in order to fulfill our contracts with Users.
    ii. For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Users and Vdneors can meet and conduct business, and in order to comply with our legal obligations;
    iii. To conduct identification and other background checks, if applicable and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Utsab Platform given that Vendors often interact directly with Clients and may enter their homes.
    iv. To analyze Utsab Platform usage as necessary for our legitimate interest in improving the Utsab Platform to grow our business.
    v. To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Utsab Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business.
    vi. To provide you with customer support in order to fulfill our contracts with Users.
    vii. For internal market research for our legitimate interest in improving the Utsab Platform to grow our business.
    viii. For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet.
    ix. To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users.
    x. To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
    xi. As otherwise set forth in the Agreement.

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and Utsab believes that targeted advertising enhances this experience. Utsab and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, Utsab may advertise products, companies, and events that we think might interest you through the email address and/or phone number you provide. We may incorporate Tracking Technologies on the Utsab Platform (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and deliver relevant ads and/or other content to you (“Interest-Based Advertising”).

Analytics and Market Analysis. Utsab may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Utsab Platform.

Utsab uses the information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers. Utsab may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Jobs, for marketing purposes (with your consent where required by law), and to administer the Utsab Platform. If you would like more information about our policy, or how to opt-out, please review the “Your Rights and Choices” section below or our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. Utsab may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third-Party Agents. We share information, including Identity Information, with entities that process the information on our behalf for our business purposes. We contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Utsab Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors, and service providers (“Third Party Agents”) so they can provide us with support services as follows:

    i. Email origination
    ii. Fraud prevention and detection. Our fraud detection providers also use information relating to you and your use of and activity on the Utsab Platform to provide fraud detection services to their other clients.
    iii. Receipt, invoice, or support services.
    iv. Customer relationship management services.
    v. Data analytics.
    vi. Marketing and advertising.
    vii. Website hosting.
    viii. Communications services.
    ix. Technical support.
    x. Financial transaction fulfillment and related chargeback and collection services; and
    xi. To otherwise help us provide the Utsab Platform.

Partners. Some Utsab content is “sponsored by” or “presented by” other companies. If you connect to the Utsab Platform through a co-branded version of our Utsab Platform or otherwise participate in one of our partner programs, we may share information about your use of the Utsab Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our partners in order to receive additional information about you, or in order to create offers that may be of interest to you. Please check such a Partner’s privacy policy before revealing information about yourself. If you don’t want these Partners to have your Personal Information, you can choose to not participate.

Promotions. When you voluntarily enter sweepstakes, contests, or other promotions, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contacts, submission opportunities, and programs. You always have the ability, in your Account, to ask Utsab not to contact you with this type of information.

Matched Ads. We use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matches common factors between our data and their data or other datasets for advertising purposes. For instance, we incorporate the Facebook pixel on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

Other Users. Utsab facilitates contact between Users and Vendors and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Utsab Platform; or (2) facilitate the performance of a Job. This exchange of information is essential to the operation of the Utsab Platform.

Legal Obligations. Utsab and our Third-Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to (i) comply with Utsab’s legal or regulatory obligations; (ii) respond to a court order, warrant ; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.

In jurisdictions where Utsab is, according to applicable law, required to collect or remit information about Users’ permits, licenses, tax, or social security registrations, Utsab and our Third-Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authority.

Utsab reserves the right to disclose Personal Information from both private and public areas of the Utsab Platform in the absence of a court order, warrant, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Utsab or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. Utsab reserves the right to share information in connection with or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the Utsab Platform consists of information about you and your business and may include information such as photographs, your years in business, skills, and expertise, rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Job (if you have an option) via the Utsab Platform, the contents of such listing will be viewable to vendors you select on the Utsab Platform.

Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Utsab Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration, you choose whether to receive marketing correspondence from Utsab. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Utsab Profile at any time by logging in and clicking on the “Phonumber number” tab. There, you can view, update, and correct your Account information.

So that we may protect the integrity of the Utsab Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at letstalk@utsab.xyz if there is a need to make a correction to such data.

Promotional Communications. You can opt-out of receiving promotional communications from Utsab via the Phone number tab in your Profile. In addition, you can opt-out of email marketing by clicking on the unsubscribe link in any message (if you have this option). You can opt-out of promotional communications from Utsab sent via text message at any time by following the instructions provided in those messages to text the word “STOP” (in some cases). Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Utsab will continue to send you non-promotional communications, such as those about your account, Jobs, transactions, servicing, or Utsab’s ongoing business relationship with you. If you receive unsolicited promotional communications from a Utsab domain, please let us know here.

Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such a longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

Security of Collected Information

Your Utsab account is password-protected so that only you and authorized Utsab staff to have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Utsab account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties. In some cases, you may need to clear cache to prevent credentials disclose if the browser stores credentials.

Utsab implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Utsab has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Utsab employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

Notification of Changes

Utsab’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Utsab updates and expands the Utsab Platform. Utsab will endeavor to notify you of any material changes by email but may not always. Utsab also encourages you to review this Privacy Policy periodically to remain updated about the policy.

Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Utsab Platform, or if you have technical problems, you may contact us here.

Utsab’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Utsab databases, and requests to know, delete or rectify such Personal Information.